Job Opportunity: UCASA is seeking a Manager of Client Services

Salary: $52,000 plus health, dental, vision
Job Description: Reports to the Executive Director 

Purpose: The Manager of Client Services primary responsibility will be to ensure that all Sexual Assault Services Program Coordinators reflective of the needs and populations of the communities they serve. 

• Provides professional knowledge of evidence-based concepts, principles, procedures, and practices for victims of sexual assault. 
• Develops methods, approaches, or procedures to meet program requirements and victim's needs. 
• Responsible for crisis intervention, assessment and implementation of services for sexual violence victims including oversight of the Client Services Program. 
• Oversee advocacy and case management of sexual assault cases, assign cases, and work closely with Sexual Assault Services Program Coordinators to assure appropriate services to clients. 
• Provide support to primary, secondary, and tertiary sexual assault victims. 
• Respond empathetically to victims of crime to reduce levels of trauma and provide support during crisis intervention. 
• Provide client support and advocacy through the judicial and criminal justice processes. 
• Responsible for referring individuals to appropriate community resources for additional assistance and counseling. 
• Communicate and deal effectively with individuals and groups in stressful situations. 
• Conduct and assist with psychoeducational classes for sexual assault victims. 
• Act as a liaison and collaborate with law enforcement and community organizations to meet survivor needs. 
• Serve as back-up to volunteer shifts during the day and evening. 
• Maintain and review required documentation and data collection. 
• Ensure program adherence to state and federal laws governing victim confidentiality. 
• Oversee grant contract compliance and required trainings. 
• Work with the Management team and Grant/Fund Coordinator on grant proposals, program implementation, and staff training on grant requirements as needed. 
• Collect needed service statistics for grant reports. 
• At the request and direction of the Executive Director, complete quarterly and annual reports for federal and state grant programs. 
• Provide supervision, training, delegation, and evaluation to Sexual Assault Services Program Coordinators in collaboration with the Manager of Training and Education. 
• Attend and participate in regularly scheduled management, team, and staff meetings. 
• Coordinate and participate in sexual assault response teams (SARTs), Utah Sexual 
Violence Council, and other meetings assigned by the Executive Director. 
• Provide training and education to community partners in responding to sexual assault or interpersonal violence. 
• Some travel and occasional weekend days and evenings required. 
• Perform other duties as assigned. 

• Master’s Degree in criminal justice, social services, public health or equivalent combination of education and experience.
• Familiarity with best practices related to sexual assault and rape crisis services. 
• Minimum of 3 years of experience providing direct advocacy services to victims of crime. Experience working with and advocating for marginalized, vulnerable, and underserved populations. 
• 40-hour Sexual Assault Counselor training and certification completed through UCASA. 

Skills & Abilities: 
• Understanding of and willingness to support UCASA’s mission statement and philosophy regarding the elimination of sexual violence, empowerment of victim/survivors, commitment to an anti-oppression framework, and social change. 
• Advanced understanding of the components of sexual assault response, including crisis intervention and advocacy, criminal investigation process, and prosecution procedures. 
• Advanced understanding of common needs and concerns of sexual assault survivors. 
• Ability to critically analyze and apply social service and criminal justice research. 
• Experience and skill with informational writing, public speaking, and teaching 
adolescent/adult learners. 
• Highly organized with demonstrated ability to work independently, manage time, 
evaluate progress, and adjust activities to complete projects within established time 
• Proficiency with general office duties, including filing, database, word processing, 
layout, presentation, and spreadsheet programs.
• Demonstrated ability to communicate effectively, express opinions, proactively address problem situations, and work through conflict in a constructive manner. 
• Ability to work collaboratively and share responsibility for completion of project objectives. 
• Enjoy interacting with people and creating an open environment. 
Other Requirements: 
• Ability to work flexible hours including occasional nights and weekends. 
• Ability to travel statewide, a valid Utah driver’s license, access to a reliable automobile, 
and valid auto insurance.
Location: 284 W 400 N Suite 103, SLC UT 84103
Status: Full-time, hourly, non-exempt position


How to Apply: email a cover letter and resume to BOTH [email protected] and [email protected]
Closing Date: 11/1/2018