Job Opportunity: UCASA is seeking a Manager of Client Services

Salary: $52,000 plus health, dental, vision
Job Description: Reports to the Executive Director 

Purpose: The Manager of Client Services primary responsibility will be to ensure that all Sexual Assault Services Program Coordinators reflective of the needs and populations of the communities they serve. 

PERFORMANCE RESPONSIBILITIES 
• Provides professional knowledge of evidence-based concepts, principles, procedures, and practices for victims of sexual assault. 
• Develops methods, approaches, or procedures to meet program requirements and victim's needs. 
• Responsible for crisis intervention, assessment and implementation of services for sexual violence victims including oversight of the Client Services Program. 
• Oversee advocacy and case management of sexual assault cases, assign cases, and work closely with Sexual Assault Services Program Coordinators to assure appropriate services to clients. 
• Provide support to primary, secondary, and tertiary sexual assault victims. 
• Respond empathetically to victims of crime to reduce levels of trauma and provide support during crisis intervention. 
• Provide client support and advocacy through the judicial and criminal justice processes. 
• Responsible for referring individuals to appropriate community resources for additional assistance and counseling. 
• Communicate and deal effectively with individuals and groups in stressful situations. 
• Conduct and assist with psychoeducational classes for sexual assault victims. 
• Act as a liaison and collaborate with law enforcement and community organizations to meet survivor needs. 
• Serve as back-up to volunteer shifts during the day and evening. 
• Maintain and review required documentation and data collection. 
• Ensure program adherence to state and federal laws governing victim confidentiality. 
• Oversee grant contract compliance and required trainings. 
• Work with the Management team and Grant/Fund Coordinator on grant proposals, program implementation, and staff training on grant requirements as needed. 
• Collect needed service statistics for grant reports. 
• At the request and direction of the Executive Director, complete quarterly and annual reports for federal and state grant programs. 
• Provide supervision, training, delegation, and evaluation to Sexual Assault Services Program Coordinators in collaboration with the Manager of Training and Education. 
• Attend and participate in regularly scheduled management, team, and staff meetings. 
• Coordinate and participate in sexual assault response teams (SARTs), Utah Sexual 
Violence Council, and other meetings assigned by the Executive Director. 
• Provide training and education to community partners in responding to sexual assault or interpersonal violence. 
• Some travel and occasional weekend days and evenings required. 
• Perform other duties as assigned. 

QUALIFICATIONS 
• Master’s Degree in criminal justice, social services, public health or equivalent combination of education and experience.
• Familiarity with best practices related to sexual assault and rape crisis services. 
• Minimum of 3 years of experience providing direct advocacy services to victims of crime. Experience working with and advocating for marginalized, vulnerable, and underserved populations. 
• 40-hour Sexual Assault Counselor training and certification completed through UCASA. 


Skills & Abilities: 
• Understanding of and willingness to support UCASA’s mission statement and philosophy regarding the elimination of sexual violence, empowerment of victim/survivors, commitment to an anti-oppression framework, and social change. 
• Advanced understanding of the components of sexual assault response, including crisis intervention and advocacy, criminal investigation process, and prosecution procedures. 
• Advanced understanding of common needs and concerns of sexual assault survivors. 
• Ability to critically analyze and apply social service and criminal justice research. 
• Experience and skill with informational writing, public speaking, and teaching 
adolescent/adult learners. 
• Highly organized with demonstrated ability to work independently, manage time, 
evaluate progress, and adjust activities to complete projects within established time 
frames. 
• Proficiency with general office duties, including filing, database, word processing, 
layout, presentation, and spreadsheet programs.
• Demonstrated ability to communicate effectively, express opinions, proactively address problem situations, and work through conflict in a constructive manner. 
• Ability to work collaboratively and share responsibility for completion of project objectives. 
• Enjoy interacting with people and creating an open environment. 
Other Requirements: 
• Ability to work flexible hours including occasional nights and weekends. 
• Ability to travel statewide, a valid Utah driver’s license, access to a reliable automobile, 
and valid auto insurance.
Location: 284 W 400 N Suite 103, SLC UT 84103
Status: Full-time, hourly, non-exempt position

Information

How to Apply: email a cover letter and resume to BOTH amanda@ucasa.org and julie@ucasa.org
Closing Date: 11/1/2018


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  • Christian Fullmer